Using texts to receive feedback, direct from patients -a case study
The purpose was to find a way of receiving direct patient feedback which was efficient, meaningful and transparent. An initial trial took place at Community Services Bury, who provides a range of 36 community health services in the Northwest of England. The purpose was to explore the feasibility of texting as a means of receiving feedback from patients.
To read the full case study at the point of launching the initiative click here to download the document
Click here for the flow chart
Special thanks to:
- Community Services Bury for acting as a test site for this work
- Kate Lucy from Cinder Lane
- Jim Ward from Good4Health
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